Last updated: [DATE]
1. Introduction
This Privacy Policy explains how Dynamic Leads (ABN 77-167-216-538) trading as Dynamic Leads ("we", "us", "our") collects, uses, discloses and protects your personal information. It applies to our website at dynamicleads.co and to the services we provide.
We are committed to handling your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or services, you consent to the collection and use of your information as described in this policy.
2. The information we collect
Information you provide directly: your name, email, phone, business name, and anything you enter into our forms, calculators, or booking tools.
Information from our lead database tools: figures and inputs you enter into tools such as our revenue calculator.
Information collected automatically: IP address, browser and device information, pages viewed, referring site, and visit times, via cookies.
Information from third parties: business partners, marketing platforms, and public sources, including while delivering our lead generation and Google Business Profile services.
3. How we use your information
To provide and improve our services; respond to enquiries and bookings; deliver the lead generation, reactivation and profile optimisation services you engage us for; send permitted marketing; process payments; comply with legal obligations; and prevent fraud or misuse.
4. Marketing communications
We may send marketing where you have consented or where permitted by law. You can opt out anytime via the unsubscribe link or by contacting [email protected].
5. Disclosure of your information
We do not sell your personal information. We may disclose it to service providers (CRM, email, analytics, payment processors), professional advisers, a purchaser of our business, or law enforcement where required by law. Some providers may store data outside Australia; where this happens we take reasonable steps to ensure your information is handled in line with the APPs.
6. Third-party platforms
We use third-party platforms including a CRM to manage leads and communications. These providers handle your information under their own privacy policies and our agreements with them.
7. Data security
We take reasonable steps to protect your information from misuse, loss, and unauthorised access. No internet transmission is completely secure, and we cannot guarantee absolute security.
8. Cookies and analytics
Our website uses cookies to operate the site, remember preferences, analyse traffic, and improve your experience. You can set your browser to refuse cookies, though some parts of the site may not work properly as a result.
9. Accessing and correcting your information
You may request access to the information we hold and ask us to correct it. Contact [email protected] and we will respond within a reasonable period. We may need to verify your identity first.
10. Retention
We keep your information as long as needed to provide services, meet legal obligations, and resolve disputes, then take reasonable steps to destroy or de-identify it.
11. Complaints
If you believe we have breached the APPs, contact [email protected]. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Changes to this policy
We may update this policy from time to time. The current version is always on our website with the "last updated" date shown.
13. Contact us
Dynamic Leads trading as Dynamic Leads, ABN 77-167-216-538, Email: [email protected].